Accessibility Statement
This declaration was created on 9 Sep. 2025 and reviewed on 28 Sep. 2025.
1. Information about the service provider (section 246 EGBGB (Introductory Law to the German Civil Code))
ESTARO GMBH EDELSTAHL-BEDARF (hereinafter "estaro")
An der Helle 23 B
59505 Bad Sassendorf
Germany
Telephone: +49 (0) 2927 800 800
Email: info@estaro.de
operates a website at (URL website) and an online shop at (URL online shop) for the sale of goods to end customers.
This Accessibility Statement applies to the aforementioned estaro website and the estaro online shop.
2. General description
Visitors to the estaro website can find out about estaro's products and services. The content ranges from product information to general information about the company. The estaro online shop offers a wide range of stainless steel products. The range includes in particular products such as stainless steel pipes, pipe bends, round bars and stainless steel sheets. In addition to the aforementioned product range, the estaro online shop also offers services relating to stainless steel processing and goods manufacturing. The digital platform of the website is designed in such a way that the content can be found, accessed and used by any natural person in the usual manner without any particular difficulty. The digital platform for the online shop is designed in the same way, but requires activation by estaro before it can be used. Furthermore, estaro provides contact options.
3. Accessibility
As a commercial entity, estaro endeavours to make its website and online shop accessible in accordance with the German Accessibility Enhancement Act (BFSG), which implements Directive (EU) 2019/882 of the European Parliament and of the Council, particularly for the marketing of stainless steel products and the services offered there.
Accessibility includes, among other things:
- full operability of all functions via keyboard,
- a clear, consistent and predictable page structure with correct headings and landmarks,
- comprehensible forms, labels and error messages,
- the ability to enlarge text content without losing information,
- meaningful text alternatives for all relevant images and graphics, especially for product illustrations.
When using the website, the customer can find out about the content offered and contact estaro using the contact form. Products can be added to the shopping cart and special services can be requested using the appropriate forms. The order is completed by filling in the required form fields in the checkout process. After completing the order, the customer will receive an automatic order and shipping confirmation. Customer service is available for queries by email, telephone or via the contact form.
Accessibility of processes: Each of these steps is designed so that assisting technologies (such as screen readers) can capture the necessary information and input fields can be operated.
4. Status of compliance with accessibility requirements
The accessibility requirements are derived from Section 3 of the BFSG and the associated regulation. In accordance with Section 4 of the BFSG, this website and the estaro online shop implement the requirements of harmonised standard (EN) 301 549. The website and the estaro online shop are designed to be accessible in accordance with the Web Content Accessibility Guidelines (WCAG) version 2.2 at conformity level AA in particular, to ensure that our content and services are accessible to our visitors.
Details on accessibility
Perceptibility
- Text alternatives for all non-textual content (images, graphics),
- Subtitles for embedded videos,
- Content can be displayed in different sizes without any loss of information,
- Sufficient contrast between text and background.
Usability
- Full operability via a keyboard interface,
- Sufficient time to read and access content,
- Content that could trigger seizures (flashing/flickering) has been avoided
- Clear and focused navigation elements.
Comprehensibility
- Legible and comprehensible text content,
- Websites appear and operate in a predictable manner,
- Supporting users in avoiding and correcting input errors (e.g. at checkout).
Robustness
- Compatibility with current and future user agents, including assisting technologies.
5. Competent market surveillance authority
Responsibility for monitoring compliance with accessibility requirements lies with the market surveillance authority of the country in which estaro is based, as well as the
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF), c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg, Germany
Telephone: 0391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
According to the Saxony-Anhalt state portal, the above-mentioned authority was in the process of being established when the accessibility statement was drawn up. However, enquiries and information will be forwarded to the relevant authorities.
6. Feedback and contact details
Have you discovered any barriers on one of our websites? Or do you require assistance with usage?
Please let us know so that we can take action. Ideally, you should specify a specific page (with URL) where the problem occurs, along with your browser version (e.g. Firefox, Chrome, Safari) and operating system (e.g. Mac OS, Windows, iOS, Android).
Your contact for barrier-free access to our services:
ESTARO GMBH EDELSTAHL-BEDARF
Contact: Tina Rotter
Postal address: An der Helle 23 B,
59505 Bad Sassendorf
Germany
Telephone: 02927 800 80 282
Email to t.rotter@estaro.de
Enforcement proceedings
If you have reported a barrier to us and we have not provided you with a satisfactory response within four weeks, you can contact the ombudsman's office at the Office for the Affairs of People with Disabilities of the State of North Rhine-Westphalia:
Ombudsman’s Office for Accessible Information Technology of the State of North Rhine-Westphalia
State Commissioner for People with Disabilities
Fürstenwall 25
40219 Düsseldorf, Germany
Email: ombudsstelle-barrierefreie-it@mags.nrw.de
Internet: https://www.mags.nrw/ombudsstelle-barrierefreie-informationstechnik
The arbitration board is intended to settle disputes concerning accessible information technology between people with disabilities and the providers of web content. The conciliation procedure is free of charge and legal representation is not necessary. You can find all the information you need about the arbitration procedure on the arbitration board's website. There you can read about how arbitration proceedings work and how to submit an application for arbitration.
